Return & Refund Policy

Return & Refund Policy – Lise Kobenhavn

At Lise Kobenhavn, we want you to be satisfied with your purchase. If something does not meet your expectations, we offer a return policy to help resolve the issue.

Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

• Be unworn and unused
• Have original tags attached
• Be returned in their original condition

Items that show signs of wear or damage may not be eligible for return.

Non-Returnable Items

Certain products cannot be returned, including:

• Intimate garments or underwear
• Gift cards
• Items marked as final sale

Return Process

To request a return, please contact our support team before sending any items back.

Email: info@lise-kobenhavn.dk

Please include:

• Your order number
• The item you wish to return
• The reason for the return

Our team will provide further instructions.

Return Shipping

Customers are generally responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds

After we receive and inspect the returned item, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.

FAQ – Returns

How long do I have to return an item?
You have 30 days after receiving your order.

Do I need to contact you before returning an item?
Yes, please contact our support team before sending any items back.

Who pays for return shipping?
Customers are generally responsible for return shipping costs.

How long do refunds take?
Refunds usually appear within 5–10 business days.